These Terms and Conditions apply to all courses booked with Herts Energy Ltd Trading as Herts Energy Academy (HEA) (registered in the UK, company number 11296074, with a registered office at 41 Baldock Street, Ware, Herts, SG12 9DH).

If you book a course with HEA and it is accepted, these Terms and Conditions form a legally binding agreement between you and HEA.

These terms apply whether you book for yourself or on behalf of others (e.g., employees or contractors). References to “you” mean the person placing the booking, and references to the “Student” mean the individual(s) attending the course.

These Terms & Conditions (“Terms”) apply to all bookings, training, and services provided by Herts Energy Ltd (“Herts Energy Academy, “HEA”, “we”, “us”, “our”).

By submitting your data to HEA, you acknowledge and consent to the processing of your personal data in compliance with GDPR (General Data Protection Regulation). HEA will use your data for course administration, communication, and promotional purposes, including:

• Sending SMS, emails, and WhatsApp messages.

• Making calls (including via AI-powered systems).

• Storing data in Customer Relationship Management (CRM) systems.

Please read these Terms carefully, especially your cancellation rights (Clause 7), HEA’ liability (Clause 9), and the data processing provisions (Clause 19).

​

1      Placing a Booking

 

1. Booking Process: You can book a course via the website, by phone, or in person. If a place is available, HEA will send a confirmation letter (via email or post) detailing the course start date, qualifications, payment details, and venue. A booking is confirmed only when we issue written or email confirmation.

 

1.2. Eligibility Assessment: Acceptance of a booking does not guarantee enrolment. HEA will assess eligibility through the information provided and may request interviews or tests before confirming enrolment.

1.3. Cancellation by HEA: HEA reserves the right to cancel bookings if:

• The student is deemed ineligible after assessment.

• Information provided proves inaccurate.

• The course is deemed unsuitable.
  In such cases, a full refund will be issued unless non-compliance with these terms caused the cancellation.

1.4. Course Requirements:

• Courses are delivered in English.

• Workshops and assessments require a reasonable level of physical fitness.

• Courses are designed for individuals pursuing or already in the Plumbing, Gas, Renewable Energy or Electrical trades.

1.5. By booking, you confirm that the student:

• Understands, reads, and writes English proficiently.

• Meets the physical and industry-specific requirements.
  Any concerns should be discussed with HEA before booking.

1.6. HEA accepts no liability for issues arising from a student not meeting eligibility requirements.

​

2. Payment of Fees

2.1. Payment Deadlines: Course fees must be paid in full at least 21 days before the Course Registration Date, as detailed in the confirmation letter.

2.2. Payment Methods: Payments can be made via credit/debit card unless alternative payment arrangements have been agreed prior to booking.

2.3. Instalment Payments: HEA may allow instalments but reserves the right to request full payment at any time.

2.4. Weekly instalment payments must be made at reception via card.

2.5. All fees quoted exclude VAT unless otherwise stated.

​

3. Exceptions to Payment Terms

3.1. For extended courses, alternative payment terms may apply and will be detailed in a written contract.

3.2. Full payment is required by the final examination registration date.

3.3. The examination registration deadline is specified in your confirmation letter.

​

4. Non-Payment of Fees

4.1. Failure to pay fees by the due date may result in the student being barred from the course or exams.

4.2. Non-payment may result in withheld results, certificates, or suspension from training.

​

5. Course Materials

5.1. Course materials are emailed or sent by post. These materials are copyright protected and may not be reproduced without HEA’ prior consent.

​

6. Course Changes

6.1. Rescheduling Fees: Changes to course dates incur fees:

• £50 for individual courses.

• £150 for package courses.
  Requests must be made in writing at least 21 days before the Course Registration Date.

6.2. Courses cannot be rescheduled within 21 days of the Course Registration Date.

6.3. Name or date of birth changes incur a £150 fee and require proof of identification.

​

7. Cancellation

7.1. Cooling-Off Period: You may cancel within:

• 14 days of booking.

• At least 22 days before the Course Registration Date.

7.2. Refunds During Cooling-Off: Full refunds (minus admin fees of £175 for short courses or £225 for longer courses) are provided.

7.3. Cancellations Outside Cooling-Off Period:

• Deposits are non-refundable.

• Cancellations within 21 days of the Course Registration Date require full payment.

7.4. Online Courses: Refunds are only available during the cooling-off period if the learning system has not been accessed.

​

8. Cancellation or Amendment by the Academy

8.1. HEA reserves the right to cancel or reschedule any course for reasons beyond our control (including insufficient enrolment, instructor illness, or force majeure).

 

8.2. If we cancel a course, you will be offered either a full refund or a transfer to an alternative date. Our liability is limited to the value of the course fee paid. We will not be responsible for any consequential losses, such as travel or accommodation costs.

 

9. Absences

9.1. Attendance: Students must attend all sessions. Refunds are not issued for absences.

9.2. Extreme Weather: HEA is not responsible for non-attendance due to weather or transport disruptions.

9.3. Exceptional circumstances may allow rescheduling at HEA’ discretion.

 

10. Delegate Responsibilities

10.1. Delegates must attend punctually, participate fully, and comply with all safety and conduct requirements.

 

10.2. Any delegate found to be under the influence of alcohol or drugs, disruptive, or failing to follow safety instructions may be removed from the course without refund.

 

10.3. Delegates must bring any required documentation (e.g., identification, prerequisites, PPE). Failure to do so may prevent participation

 

11. On-Site and Off-Site Training

11.1 For training delivered at client premises, the client must ensure:

• Suitable and safe facilities in compliance with health & safety law.

• Availability of any specified equipment or tools.

• Adequate welfare facilities for delegates and trainers.

 

11.2 If the site or equipment is deemed unsafe or unsuitable, we reserve the right to cancel or terminate training, with full fees still payable.

 

12. Liability

12.1. HEA’ liability is capped at the course fee paid and excludes indirect or consequential losses.

12.2. These Terms fully exclude implied warranties permitted by law.

12.3. HEA does not exclude liability for death, personal injury, or fraudulent misrepresentation.

​

13. Disclaimer on Advice

13.1 HEA provides career advice based on current requirements but is not liable for changes in industry regulations.

​

14. No Guarantee of Success

14.1 Course completion does not guarantee employment or competence. Statements regarding job prospects are opinions and non-binding.

​

15. General Booking Notes

15.1. Course qualification routes are subject to change.

15.2. Training must be completed within one year of booking.

15.3. Exam arrangements are subject to accrediting body regulations. Resit costs are the responsibility of the student.

15.4. Exams and assessments must be completed within 90 days from the start date as per accrediting body regulations. Resit costs due to failure complete within this timescale will be chargeable to the student.

 

16. Compliance with HEA Rules

16.1. Students must adhere to HEA rules. Breaches may result in enrolment termination without reimbursement.

​

17. Tools and Books

17.1 Tool and book purchases are separate agreements and subject to a separate returns policy.

 

18. Intellectual Property

 

18.1. All course materials, training resources, videos, and manuals are the intellectual property of Herts Energy Academy or its licensors.

 

18.2 Materials are supplied for personal study only and may not be copied, sold, uploaded, or redistributed without written consent.

 

19. Data Protection and Communication

19.1. GDPR Compliance: By booking or submitting the form with HEA, you consent to the processing of your personal data in compliance with GDPR.

19.2. Data Use:

• Your data will be stored in HEA’ CRM system.

• LTS will use your data to contact you via SMS, email, WhatsApp, and calls (including AI-powered calling systems) for administrative, promotional, and communication purposes.

19.3. Privacy Notice: A copy of the HEA Privacy Notice is provided with these Terms. If you have not received a copy, contact HEA to request one.

19.4. If booking on behalf of another person, you agree to:

• Provide the Student’s contact details so HEA can send the Privacy Notice directly.

• Inform the Student of HEA’ data use and ensure they consent.

19.5. HEA is not liable for any GDPR breaches caused by your failure to notify or inform the student of data use.

 

20. Online and Blended Learning

20.1. Where a course is delivered partly or fully online, access credentials are personal and non-transferable.

 

20.2. You are responsible for ensuring that your internet connection, device, and browser meet minimum system requirements.

 

20.3. We may suspend or revoke online access if misuse, sharing of login credentials, or copyright infringement is detected.

 

21. Assessment and Certification

21.1. Certification will only be issued after full payment and successful completion of all assessments.

 

21.2. Where the awarding body requires external moderation, certificates may be delayed beyond our control.

 

22.3. Re-assessment fees will apply for failed or missed examinations.

 

22.4. Certificates remain the property of the awarding organisation, and replacement copies may incur an additional charge.

 

22. Health & Safety 

22.1. All delegates must comply with health & safety instructions given by instructors and site staff.

 

22.2. PPE must be worn as required. Delegates who fail to bring or wear mandatory PPE may be refused participation.

 

22.3. Any accidents, injuries, or hazards must be reported immediately to the instructor.

 

23. Limitation of Liability

23.1 Except where prohibited by law, our total liability for any claim (whether in contract, tort, or otherwise) shall not exceed the total fee paid for the course.

 

23.2. We shall not be liable for any indirect, special, or consequential loss, including loss of profit or business interruption.

 

23.3. Nothing in these Terms excludes liability for death or personal injury resulting from our negligence.

 

 

 

24. Force Majeure

24.1 Neither party shall be liable for delay or failure to perform obligations if caused by circumstances beyond reasonable control, including (but not limited to) natural disasters, pandemics, strikes, or government restrictions. Where a course is affected, we will seek to rearrange it at the earliest convenient time.

 

 

25.  Complaints & Dispute Resolution

We are committed to high standards of service. If you wish to make a complaint, please contact feedback@hertsenergy.co.uk in writing within 10 working days of the issue arising.

We will acknowledge your complaint within 7 working days and aim to resolve it within 20 working days.

If you remain dissatisfied, you may escalate the complaint to the relevant awarding or regulatory body.

 

26.      Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Copyright Notice
This document is © HEA and may not be reproduced without consent.

Updated: 12:33 PM, 07/11/2025